Lynne Neal Real Estate and its related bodies corporate (we, our, us) recognise the importance of protecting
the privacy and the rights of individuals in relation to their personal information. This document is
What is your personal information?
Act. In general terms, it is any information that can be used to personally identify you. This may include
your name, address, telephone number, email address and profession or occupation. If the information
we collect personally identifies you, or you are reasonably identifiable from it, the information will
be considered personal information.
What personal information do we collect and hold?
We may collect your name, mailing or street address, email address, telephone number, facsimile number,
age or birth date, profession, occupation or job title and any additional information relating to you
that you provide to us directly through our website or indirectly through use of our website or online
presence, through our representatives or otherwise and information you provide to us through our service
centre, customer surveys or visits by our representatives from time to time.
We may also collect some information that is not personal information because it does not identify you
or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about
how users use our website.
How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to
When collecting personal information from you, we may collect in ways including:
- through your access and use of our website
- by telephone, letter, fax or email
- during conversations between you and our representatives
- by contracting with us or completing application forms
- by entering competitions, promotions or requesting information or material from us
- completing surveys, providing feedback or complaining to us
We may also collect personal information from third parties including:
- from third party companies such as credit reporting agencies, law enforcement
agencies and government entities
- your representatives (lawyers, accountants and financial advisers)
- your employer
- publicly available sources of information or any other organisations where you have given your consent
When you access our website, we may send a “cookie” (which is a small summary file containing a unique
ID number) to your computer. This enables us to recognise your computer. It also enables us to keep
to determine which areas of our website have been visited and to measure transaction patterns in the
aggregate. We use this to research our users’ habits so that we can improve our online products and
services. Our cookies do not collect personal information. If you do not wish to receive cookies, you
can set your browser so that your computer does not accept them.
For what purposes do we collect, hold, use and disclose your personal information?
We collect personal information about you so that we can perform our business activities and functions and to provide best possible
quality of customer service.
We collect, hold, use and disclose your personal information for the following purposes:
- to provide products and services to you and to send communications requested by you;
- to conduct business processing functions including providing personal information to contractors, service
providers or other third parties;
- to provide your updated personal information to our contractors or service providers;
- to update our records and keep your contact details up to date;
- to process and respond to any complaint made by you; and
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of
a regulator, or in co-operation with any governmental authority of any country (or political sub-division
of a country).
To whom may we disclose your information?
We may disclose your personal information to:
- our employees, contractors or service providers for the purposes of operation of our website or our
business, fulfilling requests by you, and to otherwise provide products and services to you including,
without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment
processors, data entry service providers, electronic network administrators, debt collectors, and professional
advisors such as accountants, solicitors, business advisors and consultants;
- suppliers and other third parties with whom we have commercial relationships, for business, marketing,
and related purposes; and
- any organisation for any authorised purpose with your express consent.
We may combine or share any information that we collect from you with information collected by any of
our related bodies corporate (within Australia).
Direct marketing materials
We may send you direct marketing communications and information about our products and services that
we consider may be of interest to you. These communications may be sent in various forms, including
mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth).
If you indicate a preference for a method of communication, we will endeavour to use that method whenever
practical to do so. In addition, at any time you may opt-out of receiving marketing communications from
us by contacting us (see the details below) or by using opt-out facilities provided in the marketing
communications and we will then ensure that your name is removed from our mailing list.
How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us (see
the details below). Where we hold information that you are entitled to access, we will try to provide
you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge
you a fee to cover our administrative and other reasonable costs in providing the information to you
and, if so, the fees will be displayed on our website. We will not charge for simply making the request
and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold.
For example, we may need to refuse access if granting access would interfere with the privacy of others
or if it would result in a breach of confidentiality. If that happens, we will give you written reasons
for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate,
then you may request us to amend it. We will consider if the information requires amendment, and if
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information
below and provide details of the incident so that we can investigate it. Our procedure for investigating
and dealing with privacy breaches is set out in our current complaints handling procedures.
Do we disclose your personal information to anyone outside Australia?
We may disclose personal information to third party suppliers and service providers located overseas
for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients
of your personal information do not breach the privacy obligations relating to your personal information.
We may disclose your personal information to entities located outside of Australia, including the following:
- our data hosting and other IT service providers, located in various foreign countries – our cloud service
providers may store data in several countries; and
- other third parties located in various foreign countries.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide
any assurance regarding the security of transmission of information you communicate to us online. We
also cannot guarantee that the information you supply will not be intercepted while being transmitted
over the internet. Accordingly, any personal information or other information which you transmit to
us online is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations
or warranties in relation to the privacy practices of any third party website and we are not responsible
for the privacy policies or the content of any third party website. Third party websites are responsible
for informing you about their own privacy practices.
of your privacy, please use the contact link on our website.
be posted on our website.